Support

Need help?

Write to support@getshaka.app. Tell us your iPhone model, iOS version and what you were doing – we answer within a few days.

Common questions

The track stops when I lock my phone. Open Settings → Shaka → Location and choose “Always”. Recording needs background location only while a session is running.

I don’t receive the confirmation code. Check your spam folder, then tap “Resend code”. Codes are valid for one hour.

A spot I added is not visible to others. New spots are reviewed before being shared with the community. You can use it right away; it becomes public once approved.

How do I delete my account? Tap the account icon on the map, then “Delete my account”. Your data is permanently deleted within 30 days.